NIPSCO warns customers of a scam involving bill payments. Impersonators claiming to be NIPSCO employees call customers, tell them their bills are delinquent and request immediate payment to avoid a service disconnection.
Never give personal information, including Social Security numbers and banking information, to unconfirmed sources. NIPSCO only asks for a Social Security number when a customer is applying for new service or to validate an account holder when a customer calls to obtain account information, complete a transaction or service-related request over the phone.
NIPSCO officials stress customers should call the utility company’s 24-hour customer service center at 1-800-4NIPSCO (1-800-464-7726) with any questions about emails, phone calls, programs or other offers. Customers can also check the information printed on their most recent billing statement, call to speak with a customer service representative or register and view their bill on NIPSCO’s secure website. If you believe you’ve been the victim of a scam, notify your local authorities and financial institution immediately.
Customers can pay bills online, by phone, by mail or at one of NIPSCO’s authorized payment locations. A list of authorized locations can be found at NIPSCO.com/BillingPayment.
Customers may qualify for legitimate bill assistance programs. Find more information online at NIPSCO.com/PaymentAssistance.