As of today, the updated phone system for the Town of North Judson will be up and running. The fire department was the final number scheduled to be added to the directory and it will be accessible today. Clerk-Treasurer Alicia Collins said this switch will not only save money, but it will also save her and other department heads a lot of time, while also making it easier for citizens to contact specific departments.
The North Judson Town Council has been working with the company Datacrates to update the town’s phone system for a few months. The old system not only cost more money, but it also made matters more difficult. Collins said many times, people would call her line attempting to pay their water bill or contact another department. She would have to personally redirect the calls which took up a lot of her time.
The new automated system gives callers the option of selecting the extension of the department they wish to reach, speeding up the process. During the Town Council meeting on Tuesday evening, Collins said she’s already seeing a difference. They used to pay around $1,000 for internet and phone services, with the switch, that cost has been reduced to around $199 for the phone service, plus the additional cost of internet fees. Collins said this change will definitely result in major savings for the town.
Citizens can test out the new system by calling 574-896-3340 and selecting their desired department extension from the automated options presented.
