Remember When to Call 9-1-1

Robin Banks

This week is National Public Safety Telecommunicators Week. Emergency services dispatchers are the first to hear of your emergency and they are responsible for getting police, fire, and EMS out to help you in your time of need.

Robin Banks has been a dispatcher at the Starke County Sheriff’s Department for 19 years. She says it’s important to be sure to answer all questions so they can give emergency personnel the information they need.

“As dispatchers, we answer all incoming police, fire and EMS lines so everything comes in through here and just be aware that we’re asking the questions because we need to know the answers for a reason.”

She gives a few examples of when to call 9-1-1.

“Call if there is a suspicious person or vehicle in the area or a drowning. Always call 9-1-1 for any traffic accidents, especially if there’s personal injury. Please know your location. Always make sure you’re aware of your surroundings, even in non-emergency situations. Don’t call for your neighbor’s dog barking or your electric being out or lost pets.”

All non-emergency calls can be made by calling (574) 772-3771.